Shipping Info & Policy.

📦 Shipping Information

At IssaCrave, our mission is to deliver joy—one cookie, brownie, and lemonade at a time—straight to your door, no matter where in the world you are. We understand how important freshness, speed, and packaging are when it comes to food, and we take that seriously.

🌍 Where We Ship

We proudly ship worldwide. Whether you're craving IssaCrave treats in New York, Paris, Tokyo, or Cape Town—your order is on its way! International shipping rates and delivery times may vary depending on your location, but we do everything we can to get your order to you quickly and safely.

📅 Processing Times

  • All orders are made fresh to order.

  • Please allow 1–3 business days for processing and packaging before your order is shipped.

  • Orders placed on weekends or holidays will begin processing the next business day.

🚚 Shipping Methods & Estimated Times

We offer a range of delivery options to suit your needs:

  • Standard U.S. Shipping (3–7 business days)

  • Express Shipping (1–3 business days)

  • International Standard (7–21 business days)

  • International Express (5–10 business days)

Tracking numbers will be provided once your order has been processed and shipped.

🧊 Heat-Sensitive Packaging (for Baked Goods)

To maintain freshness and prevent melting or spoilage, we:

  • Ship heat-sensitive items with cooling packs during warmer months or to hot climates.

  • Use vacuum-sealed packaging for select baked goods to lock in flavor and texture.

For best results, refrigerate upon delivery if your area is warm.

📦 Packaging & Protection

All packages are securely packed to prevent shifting or damage during transit. We use eco-friendly and food-safe packaging to keep your goodies protected and presentable.

📬 Missed Deliveries & Returned Packages

If your package is returned due to an incorrect address or a failed delivery attempt, we’ll contact you immediately to resolve the issue. Additional shipping fees may apply for reshipments.

🛑 Customs & Duties (International Orders)

Please note:

  • Customers are responsible for any applicable customs, duties, or import taxes based on their country’s policies.

  • Shipping delays may occur due to customs inspections—unfortunately, this is outside our control.

💬 Questions?

Have shipping questions or a special request?
Email us at support@issacrave.com or visit our Contact Page.