Privacy Policy

Effective Date: [6/3/2025]

At IssaCrave, we care deeply about your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our brand in any capacity. Whether you're ordering cookies, refreshing yourself with our iconic lemonades, or exploring the magic behind our creations, your trust means everything to us.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to enhance your shopping experience, fulfill orders, improve our offerings, and communicate effectively. The types of data we may collect include:

a. Personal Identifiable Information (PII)

  • Full name

  • Email address

  • Phone number

  • Shipping & billing addresses

  • Payment details (processed securely via third-party platforms)

b. Order & Transaction Data

  • Products purchased

  • Gift messages or special requests

  • Order history

  • Refunds or returns requested

c. Account Information (if applicable)

  • Login credentials (encrypted)

  • Wishlist items

  • Saved delivery instructions

d. Automatically Collected Data

  • IP address

  • Browser type

  • Operating system

  • Device information

  • Pages visited

  • Session duration

  • Referring websites

e. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to enhance your experience, remember your preferences, and provide tailored promotions.

2. How We Use Your Information

Your information allows us to:

  • Process and ship your orders

  • Send confirmations, receipts, and tracking updates

  • Provide personalized support and resolve issues

  • Offer promotions, discounts, or loyalty rewards

  • Improve website functionality and product offerings

  • Communicate updates about store openings, product drops, or launches

  • Ensure fraud protection and site security

  • Comply with laws and protect our brand integrity

3. How We Share Your Information

We do not sell or rent your personal information. We only share your data with:

a. Service Providers

  • Payment processors (Stripe, PayPal, Square)

  • Shipping couriers (USPS, UPS, DHL, etc.)

  • Email marketing platforms (e.g., Mailchimp, Klaviyo)

  • Order management and fulfillment partners

b. Compliance & Legal Disclosures

  • Law enforcement or regulatory agencies when required

  • In the case of fraud, suspected illegal activity, or a court order

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

4. Your Rights & Choices

We believe in transparency and respect your choices. You can:

  • Access or request a copy of your personal data

  • Update or correct inaccurate information

  • Delete your information (subject to legal limitations)

  • Unsubscribe from promotional emails anytime

  • Disable cookies through your browser settings

Need help managing your data? Contact us at support@issacrave.com.

5. Data Retention & Security

We retain personal data only as long as necessary for business, legal, and operational purposes.

We implement industry-standard security measures, including:

  • Encrypted payment gateways

  • SSL certificates for website transactions

  • Limited-access internal databases

  • Routine audits and data backups

However, no system is 100% secure. While we strive to protect your information, we encourage you to use strong passwords and safeguard your personal devices.

6. International Users

IssaCrave proudly serves customers around the world. If you're accessing our website from outside the U.S., please be aware your data may be transferred, stored, and processed in the United States or other jurisdictions where we or our service providers operate. We maintain safeguards to protect your data according to this Privacy Policy.

7. Children's Privacy

IssaCrave is not intended for children under the age of 13. We do not knowingly collect personal data from anyone under 13. If we learn we have collected data from a child without parental consent, we will take steps to delete the information promptly.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we’ll revise the "Effective Date" at the top of the page.

We encourage you to review this page periodically to stay informed about how we’re protecting your data.

9. Contact Us

Still have questions? We’re here to help.

📬 Email: support@issacrave.com
📱 Social: DM us on Instagram or Facebook @IssaCrave

Thank you for trusting IssaCrave. Your safety, privacy, and joy are always baked into everything we do.